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Surveys

Surveys System in HR System​

The surveys system is a smart tool used to measure employee opinions and collect important data that helps management in:

  • ✔ Improving work environment quality: By knowing employee satisfaction levels about management, team, salaries, training... etc.
  • ✔ Measuring effectiveness of internal company programs: Such as: Training courses – Meetings – Internal campaigns.
  • ✔ Supporting decision making: Because the system displays accurate results that help management understand strengths and weaknesses within the organization.
  • ✔ Communicating with employees in an organized manner: Through sending periodic surveys and collecting responses automatically.
Tip

Regular use of surveys helps improve work environment and increase employee satisfaction.

Main Surveys Page​

The page displays:

1. Number of Closed Surveys​

Surveys that have ended and are no longer available to employees.

2. Number of Drafts​

Surveys that have been created but not yet published.

3. Total Participation​

Number of responses made by employees on all surveys.

4. Active Surveys​

Surveys currently open and accepting responses.

5. Surveys List​

Each survey appears with:

  • Completion Rate: Percentage of employees who completed the survey
  • Number of Participants: Number of employees who participated
  • Closing Date: When the survey will be closed
  • Share Button: To share the survey
  • View Results Button: To view results and analytics
Information

Quick indicators provide instant overview of status of all surveys in the system.

Features of Surveys Page​

1. Easy-to-Use Interface​

Allows creating and managing surveys without any complexity.

2. Support for Two Languages (Arabic – English)​

Each question has title and description in both languages.

3. Multiple Question Types​

Text – Multiple choice – Yes/No – Rating – and others.

4. Ability to Make Question Mandatory​

To prevent skipping an important question.

5. Track Participation Rate​

And know who responded and who didn't.

6. Display Survey Results Analytically​

To facilitate decision making.

Tip

Using different types of questions helps collect comprehensive and accurate information.

Steps to Create New Survey​

Step 1: Enter Basic Survey Information​

The following data must be entered:

  • Survey Title in Arabic: Main title
  • Survey Title in English: Title in English
  • Description in Arabic: Brief survey description
  • Description in English: Description in English
  • Target Participation Number (Optional): Number of targeted employees
  • Closing Date: When the survey will be closed

Then click Next.

Alert

Make sure to set an appropriate closing date to give employees enough time to participate.

Step 2: Add Questions​

As shown in the image, questions can be added with:

  • Question Type: Select appropriate question type
  • Question in Arabic: Question text in Arabic
  • Question in English: Question text in English
  • Mandatory: Specify if question is mandatory
  • Options: In case of multiple choice questions
Information

Adding diverse questions helps collect comprehensive information from employees.

Adding Answers (If Question Type is Multiple Choice)​

If you choose a question type like:

  • Multiple Choice: Multiple selection
  • Single Select: Single selection

Fields will appear to add:

  • Options in Arabic: Options in Arabic
  • Options in English: Options in English

With ability to:

  • Add New Option: Add more options
  • Delete Option: Delete unwanted option
  • Reorder Options: Arrange options by importance
Tip

Make sure to add clear and diverse options that cover all possibilities.

Publishing Survey​

After finishing all questions, a button appears:

✔ Publish Survey​

Meaning the survey is now available to employees.

✔ Save as Draft​

If you want to return later to complete it.

Alert

Make sure to review all questions before publishing to ensure survey accuracy.

After Publishing Survey – What Happens?​

Surveys will appear on the main page as shown in the image:

For Employee:​

  • Answer survey from personal page: Easy access
  • See remaining time until closing: Know available time
  • Send one response only (according to settings): Prevent duplication

For Manager:​

  • See completion rate: Track participation
  • Analyze results: Understand opinions
  • Export data (Excel – PDF): For reports
  • Close survey before its time: If needed
Information

After publishing, employees can start answering immediately, and manager can track results in real-time.

Importance of Surveys in HR​

1. Analyze Company Culture​

Management knows employee satisfaction levels and identifies challenges accurately.

2. Increase Participation​

Surveys make employees feel their opinion matters.

3. Support Administrative Planning​

Identify points that need intervention such as: Weak training – Work hours – Salaries.

4. Improve Employee Experience​

By collecting their opinion periodically.

Important Note

Surveys are considered an essential tool for improving work environment and increasing employee satisfaction.

Explanation of Question Types in Survey System​

1. Multiple Choice Question​

Definition:​

Allows user to select more than one answer from a set of options.

Usage:​

  • When wanting to know several reasons or opinions from employee.
  • Suitable for questions that don't have only one answer.

Example:​

What are the most things you want to improve within the company?

  • Salaries
  • Work hours
  • Office environment
  • Internal communication
  • Training

Employee can select more than one option.

Tip

Use multiple choice questions when you want to know several opinions or reasons from employee.

2. Yes / No Question​

Definition:​

Simple question with direct answer of yes or no.

Usage:​

  • Verification questions
  • Measuring initial satisfaction
  • Confirming something happened

Example:​

Do you feel you receive adequate support from your direct manager?

Answers:

  • Yes
  • No
Information

Yes/No questions are suitable for simple questions that need direct answers.

3. Star Rating Question​

Definition:​

Allows employee to rate something from 1 ⭐ to 5 ⭐.

Usage:​

  • Rating training quality
  • Rating work environment
  • Rating team manager
  • Rating administrative services

Example:​

What is your overall rating of work environment within the company?

(⭐⭐⭐⭐⭐ — 5 stars)

Tip

Star rating helps measure satisfaction quickly and clearly.

4. Single Choice Question​

Definition:​

Question containing several options but employee selects only one option.

Usage:​

  • Determining precise choice
  • When there is only one correct or intended answer

Example:​

Which department do you work in within the company?

  • Technical Support
  • Software
  • Human Resources
  • Sales

Employee selects only one option.

5. Text Answer Question​

Definition:​

Allows employee to write an open answer without restrictions.

Usage:​

  • Writing suggestions
  • Explaining reasons
  • Adding notes

Example:​

Mention any suggestions you would like to share to improve work environment in the company.

Alert

Text questions may need longer time for review and analysis, so use them wisely.

Complete Example of Survey Containing All Question Types​

🎯 Survey Name​

Employee Satisfaction Assessment of Work Environment and Internal Services

📄 Survey Description​

This survey aims to measure employee satisfaction levels about work environment, administrative services, and internal communication within the company, to help improve employee experience and support development decisions.

📝 Questions List (All Types)​

Question 1 — Star Rating ⭐⭐⭐⭐⭐​

What is your overall rating of work environment within the company?

⭐⭐⭐⭐⭐ (5)
⭐⭐⭐⭐ (4)
⭐⭐⭐ (3)
⭐⭐ (2)
⭐ (1)

  • Question Type: Star rating
  • Mandatory: Yes

Question 2 — Single Choice​

How do you describe your relationship with colleagues within the team?

  • Excellent

  • Good

  • Average

  • Needs improvement

  • Question Type: Single choice

  • Mandatory: Yes

Question 3 — Multiple Choice​

What aspects do you want to improve within the company? (Can select multiple answers)

  • Salaries

  • Work hours

  • Office environment

  • Training and development

  • Administrative communication

  • Human resources policies

  • Question Type: Multiple choice

  • Mandatory: No

Question 4 — Yes/No Question​

Do you feel that management seriously listens to employee suggestions?

  • Yes

  • No

  • Question Type: Yes/No

  • Mandatory: Yes

Question 5 — Text Answer​

Mention the most suggestion you want to implement to improve work environment.

  • Question Type: Text answer
  • Mandatory: No
Illustrative Example

This example shows a comprehensive survey using all question types to collect diverse information.

How Survey Appears After Building (As in System)?​

✔ First Image: Enter Survey Data​

(Title – Description – Target Participation – Closing Date)

✔ Second Image: Add Questions​

You select question type then:

  1. Write question in Arabic
  2. Then in English
  3. Add options in questions that need options
  4. Click "Add Question"
  5. Complete remaining questions until finished

✔ Final Step: Publish Survey​

Can publish it or save as draft.

Tip

Review survey before publishing to ensure all questions and answers are correct.

Formatted Example You Can Copy As Is in System​

📌 Survey Data​

  • Title: Employee Satisfaction Assessment of Work Environment
  • Description: This survey aims to measure employee satisfaction levels to improve internal processes.
  • Target Participation Number: 50
  • Closing Date: 2026-02-10

📌 Questions​

⭐ Question 1 (Star Rating)​

What is your overall rating of work environment within the company?

⭐⭐⭐⭐⭐

🔘 Question 2 (Single Choice)​

How do you describe your relationship with colleagues?

  • Excellent
  • Good
  • Average
  • Poor

☑ Question 3 (Multiple Choice)​

What aspects do you want to improve within the company?

  • Training
  • Salaries
  • Flexible time
  • Office environment

❓ Question 4 (Yes/No)​

Do you feel that management listens to employee suggestions?

  • Yes
  • No

📝 Question 5 (Text Answer)​

Mention one suggestion that helps improve work environment

Summary of "Employee Satisfaction with Work Environment" Survey Results​

🔹 Participation:​

40 out of 50 employees → 80%

🔹 Overall Satisfaction:​

⭐⭐⭐ 3.7 out of 5

🔹 Most Important Positive Points:​

  • Strong relationship between employees
  • Suitable office environment
  • Good salaries

🔹 Most Important Negative Points:​

  • Weak communication with management
  • Insufficient training
  • Delayed response to requests

🔹 Employee Suggestions:​

  • Monthly meeting for communication
  • Improve training system
  • Improve management responsiveness
Results Example

This example shows how to analyze survey results and extract important points.

Additional Question Types​

Likert Scale Question​

I agree that I receive the required support from my direct manager.

Options:

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

Scale Rating Question​

Rate your satisfaction level with speed of response to administrative requests.

Range:

  • 1 = Not satisfied at all
  • 10 = Very satisfied

Average Employee Satisfaction: ⭐ 4.2 out of 5

Tip

Using different scales helps collect accurate and diverse information.

Survey Results Analysis​

🔹 Question 1 – Star Rating:​

Average Employee Satisfaction: ⭐ 4.2 out of 5

🔹 Question 2 – Yes / No:​

  • Yes: 65%
  • No: 35%

🔹 Question 3 – Choose Aspect to Improve:​

  • Internal Communication → 40% (most selected)
  • Training and Development → 25%
  • Salaries and Benefits → 20%
  • Work Environment → 10%
  • Work Hours → 5%

🔹 Question 4 – Multiple Choice:​

Most Requested Tools:

  • Training programs – 60%
  • Better laptop – 55%
  • Office equipment – 40%

🔹 Question 5 – Text Answers​

Most Repeated Suggestions:

  • Monthly meeting with management
  • Improve computers
  • Increase number of training courses
  • Improve speed of response to requests

🔹 Question 6 – Likert:​

  • 54% agree or strongly agree
  • 30% neutral
  • 16% disagree — needs attention

🔹 Question 7 – Response Speed Rating:​

5.8 out of 10 (clearly needs improvement)

Alert

Results indicating clear problems need immediate follow-up from management.

What Does Results Page Display in Detail?​

🔹 1. Participation Rate​

Clarifies number of employees who participated compared to required number.

Example: "20 out of 50 employees participated — participation rate 40%"

🔹 2. Completion Rate​

Percentage of employees who answered all questions in the survey.

🔹 3. Comprehensive Summary​

Includes:

  • Overall Average Rating: General satisfaction average
  • Positive Answer Percentage: Percentage of positive answers
  • Negative Answer Percentage: Percentage of negative answers
  • Questions That Got Highest Rating: Strong points
  • Questions That Got Lowest Rating (Weak Points): Points that need improvement

🔹 4. Question-by-Question Analysis​

Each question is displayed with analysis of its answers:

⭐ If Question is Star Rating:​

Displays:

  • Average Number of Stars: General average
  • Number of Employees Who Chose Each Level: Detailed distribution
  • Chart Showing Distribution: Visual display

🔘 If Question is Single or Multiple Choice:​

Displays:

  • Percentage of Each Answer Selection: Percentages
  • Answer Order from Most to Least: Order by popularity
  • Pie chart or Bar chart: Graphical display

❓ If Question is Yes/No:​

Displays:

  • "Yes" Percentage: Percentage
  • "No" Percentage: Percentage
  • Analysis Whether Satisfaction is High or Low: General assessment

📝 If Question is Text (Comments):​

All text answers appear with ability to:

  • Read Employee Suggestions: Review suggestions
  • Classify Them: Organize suggestions
  • Extract Important and Repeated Points: Identify common themes

🔹 5. Display Statistics Graphically​

Such as:

  • Charts: Line charts
  • Bars: Bar charts
  • Circles: Pie charts

This enables management to see everything in seconds without reading many details.

🔹 6. Ability to Export Results​

May vary by system, but usually:

  • Export PDF: Export as PDF file
  • Export Excel: Export as Excel file
  • Share Report with Managers: Share results
Tip

Using reports and charts helps understand results quickly and make informed decisions.

Integration with Other Systems​

The surveys system integrates with:

1. Employees System​

Linking surveys to employee personal file.

2. Notifications System​

Sending notifications when new survey is published or closing date approaches.

3. Reports System​

Creating comprehensive reports on survey results.

4. Performance System​

Linking survey results to performance evaluation.

Information

Integration with other systems ensures smooth information flow and using results to improve processes.

Best Practices​

1. Design Clear Surveys​

Use clear and direct questions.

2. Set Clear Objectives​

Define survey objective before creating it.

3. Use Diverse Question Types​

Collect comprehensive information from different sources.

4. Follow Up on Results Regularly​

Review results and take actions based on them.

Alert

Applying best practices ensures collecting accurate information and making effective decisions.

Section Summary​

The surveys page allows creating and managing employee surveys of all types, tracking participation rates, and analyzing results accurately to support decision making and improve work environment. Through this system, management can understand employee opinions, identify strengths and weaknesses, and make informed decisions to improve employee experience.

آخر تحديث: 2026-01-08 12:00:00